Frequently Asked Questions

Q: What if you can't solve my problem remotely?

A: In about 5% of the cases there is a need for a technician to physically be at your computer to fix, diagnose, or upgrade the machine. In these cases, I create a conference call with your preferred computer store and explain the need directly to them. This call avoids any confusion when you take the computer to them.

Q: Aren't you worried you're going to lose customers?

A: If I refer another technician to help you and you prefer working with them, then you should hire them instead. Who am I to tell you what to do?

Q: How can you possibly set up my new computer without being here?

A: I do this often, and it's a very empowering experience for my clients. I recently added three new PC's to a law office without being there. The paralegal secretaries received and unpacked the new computers, and I talked them through the whole process over the phone to the stage where remote access was possible. At that point, I took over and completed the configuration of user accounts, network settings, application software, printers, and device drivers.